HVAC Service Manager Job at Opportunity Interactive, Marlborough, MA

  • Opportunity Interactive
  • Marlborough, MA

Job Description

Job Description

Job Description

HVAC Service Manager

Are you ready to lead a team, develop talent, and help grow a successful service department? We're seeking an HVAC Service Manager who combines strong leadership skills with a commitment to quality work and exceptional customer service.

In this role, you'll oversee daily service operations, coach technicians, and drive department performance. You'll join a team that values accountability, professional growth, and a supportive work environment.

Pay: $125,000–$140,000 per year

Benefits

  • Medical, dental, and vision insurance with employer contributions
  • Paid vacation
  • Paid sick time
  • Bereavement leave
  • Employer-paid life and long-term disability insurance
  • Optional supplemental insurance
  • 401(k) with company match
  • Birthday bonus

Qualifications

  • At least three years of proven leadership or management experience
  • HVAC industry knowledge preferred
  • Strong background in sales training and team development
  • Demonstrated commitment to outstanding customer service
  • Track record of coaching, developing, and holding teams accountable
  • Strong organizational, communication, and problem-solving skills

Primary Responsibilities

  • Lead HVAC service and maintenance teams to deliver quality work and excellent customer experiences
  • Coordinate technician schedules, direct daily operations, and provide technical support
  • Understand department goals and hold the team accountable for performance
  • Review technicians' work to ensure it meets established quality standards
  • Identify training needs and provide ongoing coaching and development
  • Recruit, interview, hire, and onboard technicians to support department needs
  • Promote compliance with applicable safety requirements and company procedures
  • Ensure team members follow service standards, work instructions, and customer requirements
  • Address operational challenges and support continuous improvement
  • Perform additional duties as needed to maintain efficient department operations

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