Job Description

• Process daily online buy requests received from internal departments.
• Create purchase orders or add lines to existing purchase orders for approved services and purchases received from Accounting and other departments.
• Create approved marketing purchase orders for wire or check payment and maintain required documentation.
• Process assigned pack-size orders and other recurring transaction-based purchases.
• Run assigned open and late-order reports; follow up with suppliers for acknowledgment, confirmation, promise dates, and shipment status.
• Issue assigned weekly Buyer Workbench orders to suppliers and follow up for confirmation.
• Update Epicor with current supplier responses, dates, comments, and escalation notes.
• Escalate shortages, missed commitments, pricing discrepancies, or incomplete confirmations using the defined procurement process.

Logistics & Documentation Support

• Prepare logistics packets for assigned vendors and verify that Epicor comments and shipping instructions are accurate.
• Follow up with suppliers for complete and correct commercial, payment, and shipping documents.
• Review designated Blue Reports with assigned suppliers and communicate required actions.
• Coordinate with Procurement, Accounting, Shipping, and Logistics to resolve missing or inaccurate documentation.

Reporting & Administrative Support

• Maintain assigned open-order, late-order, confirmation, and documentation trackers.
• Provide clearly defined support to the shortage-report process as assigned, including data collection and supplier follow-up.
• File purchase-order confirmations and supporting records in accordance with departmental standard work.
• Provide status updates on assigned workload, exceptions, aging items, and completed actions.

Performance Standards & Development

• Complete assigned transactions accurately and within established service expectations.
• Follow documented procedures, checklists, approval limits, and escalation rules.
• Participate in training and cross-training on Epicor, supplier communication, open-order management, and procurement documentation.
• Build capability to manage a defined supplier portfolio after demonstrating reliable performance in core responsibilities.

Education and Experience

• Associate’s or bachelor’s degree in business, supply chain, operations, or related field preferred.
• Three or more years of purchasing, order management, supplier service, logistics documentation, or manufacturing support experience preferred.
• Experience with ERP data entry, purchase orders, and Microsoft Office.
• Strong attention to detail, follow-through, organization, and written communication.
• Working knowledge of Epicor or similar ERP, Excel, Outlook, purchase orders, and supplier documentation.
• Ability to manage recurring deadlines, follow standard work, maintain accurate records, and escalation exceptions promptly.

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